To overcome this, plug your external webcam in before launching Zoom. Try another video conference software like Google Meet and a similar thing will happen. This isn't actually a Zoom issue, but rather one with Windows, and it can happen when you use an external webcam that isn't always plugged in. No matter how many times you try, you'll get the same error. Instead, the settings window hangs, then crashes, and you see an error window that says Zoom quit unexpectedly.

We have Skype for business configured as line 1 and Zoom as line 2.You might find that Zoom doesn't let you access the Video tab.

What we did notice during initial testing while gathering logs (and also has appeared on the Trio screen) was a low memory warning that appears quite frequently throughout the logs. This led us to suspect a resource issue on the Trio. What we did discover is that during the freeze, if we have one of the remote parties drop of the call, video resumes as normal and conftinues to work. We have also compared the configurations of the Trio and Vpro to that of all te other sites to ensure it is the same. We have been running packet captures on the firewall and local LAN and cannot see any issues, and also changed the network config so that these devices go out our backup WAN connection to ensure it was not a bandwidth issue. We have been able to repeat this behaviour during testing. This only happens on our side (all other parties can still see us) and audio continues to function. We are experiencing an issue whereby after ~30 minutes of being connected to a Zoom call with multiple other parties, the video we see from the other users freezes.

Zoom update freezing