I told them that we were are not a new customer but have been a Lansweeper customer for several years. Update - Oddly enough before making this post I had a SMB sales person from Lansweeper reach out to me and wanted to know my ITAM goals and 'saw that I recently expressed an interest in Lansweeper'. I guess they realized this and are putting the screws to us. I hate that because Lansweeper is (or maybe was) a great product and I don't know of any other Inventory and helpdesk products that were competitive with their pricing and features for smaller customers. I'm starting to think that we need to look at another asset management and ticketing system (the other department does not have a ticketing system).

One IT dept (the one I work under) is for for the administration systems whereas and the other is for the SCADA. We have two on-prem Lansweeper installs on completely separate infrastructure (managed separately) and have about 1500 assets combined.

We are a small wastewater utility (~24,000 customers) for our City with ~85 employees and two IT departments with 1-2 It staff each.

We were previously an 'Ultimate' 2000 assets and were almost forced to 'upgrade' to 'Enterprise' now we are being pushed to a 'Starter' plan with our 2000 assets. It seems like they are pushing what was once their targeted audience (smaller customers) into less features tiers unless we pay up and buy way more assets than we need. They say existing customers can keep their current licensing but I'm worried the path they are taking. Things like restricting single sign on to 'Pro' and above and limiting asset attachments to 5MB with 'Starter' when now its essentially whatever we want now as we host it on our own infrastructure. Is any one else frustrated by these changes? First they start by forcing customers to have a minimum of 2000 assets now this.

Lansweeper professional